Privacy Policy

Last updated: 03/02/2026
Bordeaux Lifestyle Tours (“we”, “our”, “us”) operates the website https://bordeauxlifestyletours.com.
We are committed to protecting your personal data and respecting your privacy in accordance with applicable data protection laws, including the GDPR where applicable.
This Privacy Policy explains what data we collect, how we use it, and your rights.site address is: https://bordeauxlifestyletours.com.

Who we are

Website owner and data controller: Laura Loghin
Bordeaux Lifestyle Tours
Bordeaux, France
Email: hello@bordeauxlifestyletours.com
Website: https://bordeauxlifestyletours.com

What personal data we collect

We may collect the following categories of personal data:

When you book a tour or make a purchase

  • Name and surname
  • Email address
  • Phone number
  • Billing details
  • Booking details (tour selected, date, number of participants)
  • Payment information (processed securely by our payment provider — we do not store card numbers)

When you contact us

Via contact forms or email:

  • Name
  • Email address
  • Message content
  • Any information you voluntarily provide

When you use the website

Automatically collected technical data:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Date and time of visit

This data is used for security, analytics, and performance purposes.

Payments

All payments are processed through secure third-party payment providers such as:

  • Stripe

We do not store your full credit card details on our servers. Payment providers process your data according to their own privacy policies.

Cookies

We use cookies and similar technologies to:

  • ensure the website functions properly
  • remember user preferences
  • enable booking and checkout features
  • analyze site traffic

Examples include:

  • session cookies
  • login cookies (if accounts are used)
  • cart and checkout cookies (WooCommerce)
  • security cookies

You can control cookies through your browser settings.

Comments (if enabled)

If visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help spam detection.

An anonymized hash of your email may be sent to the Gravatar service to check if you use it.
Gravatar privacy policy: https://automattic.com/privacy/

Media uploads

If you upload images to the website (for example via forms), you should avoid including embedded location data (EXIF GPS), as visitors could extract that data.

Embedded content from other websites

Pages on this site may include embedded content (videos, maps, social media, etc.).
Embedded content behaves as if you visited the third-party website directly and may collect data, use cookies, and track interactions.

How we use your data

We use your personal data to:

  • process bookings and payments
  • deliver tour services
  • communicate with you about your booking
  • respond to inquiries
  • send transactional emails
  • improve our services and website
  • comply with legal obligations

We do not sell your personal data.

Data sharing

We only share data when necessary with:

  • payment processors (Stripe)
  • booking / scheduling systems
  • email delivery services
  • website hosting providers
  • analytics and security services

All providers are required to handle data securely.

Data retention

We retain personal data only as long as necessary:

  • booking and transaction records: for legal and accounting requirements
  • contact messages: up to 24 months
  • customer records: as required by tax and business law

Comments (if enabled) are stored indefinitely unless removal is requested.

Your rights (GDPR)

You have the right to:

  • access your personal data
  • request correction
  • request deletion
  • request restriction of processing
  • request data portability
  • object to processing

To exercise your rights, contact us at:
hello@bordeauxlifestyletours.com

We may need to verify your identity before responding.

Security

We implement appropriate technical and organizational measures to protect your data, including:

  • HTTPS encryption
  • secure payment gateways
  • limited access to data
  • security monitoring tools

Where your data is processed

Our website and providers may process data in the European Union and, in some cases, outside the EU with appropriate safeguards in place.

Changes to this policy

We may update this Privacy Policy from time to time.
The updated version will always be posted on this page with the revision date.