Terms & Conditions — Bordeaux Lifestyle Tours

Welcome to Bordeaux Lifestyle Tours.
By booking or participating in any tour or experience, you acknowledge that you have read and accepted these Terms & Conditions.
These Terms apply to all bookings made directly or through authorized partners.ead them carefully before confirming your reservation.

Bookings & Payments

All tours must be booked in advance via our website or an approved booking partner.

Full payment is required at the time of booking unless otherwise stated.

A booking is considered confirmed only when:

payment is successfully processed, and
a confirmation email is issued.

We reserve the right to refuse or cancel bookings in case of:

operational constraints
payment failure
suspected fraud

Pricing

Prices are shown in the selected currency and include applicable taxes unless otherwise stated.

Prices may change without notice, but confirmed bookings are not affected.

Cancellations & Refunds

By the customer

Free cancellation up to 48 hours before the scheduled start time. Cancellations made after this deadline are non-refundable.

No refunds are granted for:

late arrivals
missed tours
no-shows.

Refunds, when applicable, are issued via the original payment method.

By Bordeaux Lifestyle Tours

We may cancel a tour due to:

insufficient participants
partner unavailability
guide unavailability
safety concerns
force majeure
severe weather.

In such cases, participants will be offered:

a rescheduled date, or
a full refund.

Tour Modifications & Substitutions

Tours may be reasonably modified due to:

seasonality
venue availability
supplier constraints
weather
operational needs.

This may include changes to:

routes
tasting stops
partner venues
specific products served.

Reasonable substitutions do not entitle participants to refunds when the overall experience remains substantially similar.

Third-Party Providers

Food tastings, beverages, workshops, and venue services are provided by independent third-party partners.

Each partner is solely responsible for the products and services they provide.

Bordeaux Lifestyle Tours cannot be held liable for:

acts
omissions
service failures
product defects of third-party providers, except where required by applicable law.

Food Allergies & Dietary Restrictions ⚠️

Participants must inform us before the tour of any:

allergies
intolerances
dietary restrictions
medical food constraints.

We will transmit this information to partner venues. However:

preparation is handled by independent establishments
cross-contamination risks may exist
ingredient control is not under our supervision.

We cannot guarantee the absence of allergens.

Participation in tastings is at the participant’s discretion and risk.

Bordeaux Lifestyle Tours shall not be liable for allergic reactions or dietary incidents except in cases of proven gross negligence or legal liability that cannot be excluded.

Alcohol Consumption

Some tours include alcoholic beverages.

Participants must:

meet legal drinking age requirements
consume responsibly
follow guide instructions.

We may refuse alcohol service or remove participants who are intoxicated or disruptive, without refund.

Health, Mobility & Participation Waiver

Our tours involve walking in public urban environments and may include:

uneven pavement
cobblestones
stairs
traffic areas
crowded venues.

By participating, you confirm that:

you are physically able to join the tour
you accept the normal risks of walking tours and food experiences
you participate voluntarily.

Participants must follow guide safety instructions at all times.

Personal Safety & Belongings

Participants are responsible for their personal belongings.

We are not liable for:

loss
theft
minor injury
personal accidents

except where caused by proven organizational fault.

Late Arrival & No-Show

Tours start at the scheduled time.

Late arrivals may not be accommodated.

No refunds for missed tours due to delay or no-show.

Weather Policy

Tours operate in most weather conditions.

Routes or stops may be adapted for safety or comfort.

Weather-based adjustments do not automatically qualify for refunds.

Force Majeure

We are not liable for failure or delay due to events beyond our control, including:

natural disasters
strikes
government restrictions
transport disruption
public safety events
civil unrest.

Participant Conduct

Participants must behave respectfully and safely.

We may remove participants for:

unsafe behavior
harassment
disruption
refusal to follow instructions.

No refund will be issued in such cases.

Intellectual Property

All website content — text, images, branding — belongs to Bordeaux Lifestyle Tours and may not be reused without permission.

Privacy

Personal data is processed according to our Privacy Policy.

Governing Law

These Terms are governed by French law.

Disputes fall under the jurisdiction of the competent French courts.